Our Clients

Prompt And Efficient Service

The level of responsiveness to any IT issue, whether small or large, as well as the attention to detail Network Heroes provides, is above that of any other IT firms our office has worked with in the past.

I have the utmost confidence and trust in the work that Network Heroes provides, and that is one of the most important qualities that any office should look for in an IT firm.

Dependability, Reliability, and Trust

The best benefits about working with Network Heroes have been dependability, reliability, and trust in the services they provide for our organization.  We appreciate that they are always updated with new information about our business, the staff is always prepared, and they deliver prompt service.  Having Network Heroes provide your IT support is the best investment you can make.  They keep your business running smoothly.

Personal Service Is Unmatched

I like the personal service we get from Network Heroes. I know we are not their only client but they make us feel that way.  They helped get us setup with Microsoft Teams and that function alone made our transition to work remotely so much easier.

I highly recommend Network Heroes.  Their personal service is unmatched.

Network Heroes Actually Cares

Network Heroes provides us with safety from viruses and hacking.  Their attention to detail with requests and follow ups are much better than any other company that we have worked with in the past.  And personally, the ease of access I have to their technicians when we have certain projects that need immediate attention is very important to me.

Peace of mind in knowing that your computers are being protected is of the upmost importance.  If you do not want to lose sleep at night then go with Network Heroes.

Stellar Customer Service

Network Heroes has eliminated the IT related problems that used to bog us down in terms of both time and resources.  Their customer service is stellar:  amazingly quick responses to problems and the ability to address a wide range of issues, including addressing not just computer and system issues, but little things like issues with specific software programs.

I recommend Network Heroes, not only to eliminate headaches from IT issues, but also to save time and money.

Network Heroes Is A Very Appropriate Name

Jon (and his very skilled staff) have been our network’s “heroes” for many years. Their team does an excellent job of maintaining our network, responds quickly whenever we need anything, and fixes problems promptly so as not to disrupt our business operations. Network Heroes is worth every penny and I highly recommend their services.

A Better Value

Network Heroes gives our firm versatility regarding IT service and advice specific to our industry (Legal).  They provide responsive and reliable service and are priced competitively.  If you were to weigh their service/price against the cost/talent of hired staff, for most small businesses, working with Network Heroes would be a better value.

Extremely Responsive and Awesome

The technical team at Network Heroes is extremely responsive to our issues and addresses them quickly and accurately.  The admin team is awesome at automating the billing and ensuring I am up to date on the purchases made by the firm.  There are no hidden expenses and everything is very easy for my accounting department to understand.

I like that we can have a Q&A discussion and we are not kept on the phone as they troubleshoot the issue.  They fix it and call us back to ensure the problem is resolved.  The biggest time suck for us is downtime, but it’s so helpful for us to simply jump on another task as your company works their “magic”.  I highly recommend Network Heroes to anyone that has IT issues.

IT Is Confusing Enough… Go With a Team That Is Friendly and Precise

Flora Couture is a fast-paced company and with the wonderful and helpful team at Network Heroes, we get service fast.  They listen to our concerns and make sure they explain the why’s and how’s of what the next step is.  I have never had an IT company be so thorough when explaining a situation.  The whole team at Network Heroes is friendly and precise and it is always a pleasure to work with them, even when dealing with the madness of an IT issue.  I say go with Network Heroes!

Fast Service

Network Heroes timing of help is right away.  The prior company we used to use would never even call us back.  If you want great service then call Network Heroes.  They get it done ASAP.

Really Responsive and Patient

Our firm has had a boatload of IT work over the past few months – a ton of upgrades.  And now most all of us are dependent on remote access (especially me!).  I have to hand it to your techs – they have been really responsive and patient and have done an enormous amount of extra work for our firm.  They have good troubleshooting skills and they know how to fix things.  I recommend Network Heroes for all these reasons, plus they have a reasonable monthly price.

Knowledgeable & Friendly.

I continue to work with your team because of the response time, knowledge of various programs, and professionalism. You always fix whatever is not working (which is amazing).  I feel like you guys are a part of our company and that best says and describes our relationship.  Thanks for everything.  Best that I have worked with!

Above and Beyond

Network Heroes has helped us save a lot of money on our phone and internet bills by assessing what we had in the past and pointing us in the right directions, as well as saving us a lot of downtime.

EVERY time we have a problem Network Heroes goes above and beyond the call of duty.  We love the quick service and knowing that they know all the ins and outs of our building and our network and that if anything goes wrong, we can count on them to address the problem immediately.  They always call us back immediately and send someone right out if it cannot be resolved over the phone.

Issues Are Solved

You guys are the best, quick response, calm and efficient. You solve our issues without creating issues. You complete the job with high knowledge in the field. We appreciate all your help getting our business back up and running. You guys are my favorite vendor. Always kind, always prompt, and get it right. Thank you, Network Heroes - You are well named.

Exceeded our Expectations

Network Heroes is an appropriate name for this firm. After many years of frustration and struggle with our expanding, yet small business computer network, I can now focus on our business and not our business computing. Following a thorough, no cost / no obligation on-site assessment of our network, Network Heroes crafted a plan that has exceeded our expectations, but not our IT budget. I strongly endorse Network Heroes. All small business owners seeking professional and precise computer network solutions need to contact Network Heroes today.

Great Service

Project done quickly and not too much bother on our side. Great as usual. Thanks!

We Make a Great Team

They are super-efficient when on-boarding new employees and are great in relaying information to the other technician when they were unavailable! They made the transition to the pandemic easier by helping us stay productive as a business. Thank you for guiding me and advising me of what occurred and what to anticipate for the future. Greatly appreciate your assistance and guidance. ALWAYS ON POINT! We thank you and your team for all your help. You're amazing! Delighted to have you working with us!

So Helpful

Always so pleasant and helpful. I appreciate the patience and technical knowledge.

Thanks

You folks always make me feel special! Thanks so much.

They Fixed Everything

I loved that as soon as I had the issues I called, and they were able to jump in my computer to see what I was talking about. It made it a lot easier than trying to explain things. Super nice, fixed everything and made sure I didn't need anything else before finishing working on my computer. Thanks!

Great Job

You guys always do a great job when I call.

They Solve All of the Problems at Once
So patient and professional with dealing with the issue that I was having. Also solved 2 other issues while I had them on the phone.

Great Response Time

Quick response. Able to fix the issue quickly and friendly in demeanor.

Best Service Ever

Best service ever! Timely and efficient. I always receive a prompt and helpful response.

Great Guidance

Provided all information I needed to resolve my issue!

Responsive and Informative

The technicians are the best. Super responsive and informative. Always a big help! Thank you so much!

Fast Response and Great Support

As always, they have shown great support four our needs here at Nevada Community Management Las Vegas, NV. Always so fast to responding to my issues. Thank you on behalf of the team!

Patient and Efficient Expertise

Always gets back with me and is always on top of the issue! I so appreciate the prompt attention and help! I can continue my day without lengthy interruptions. Network Heroes is fortunate to have good technicians and I am fortunate to be able to correspond with them whenever I run into problems with my computer. I want to say thank for all your patience, time, and expertise. Please know that your talent is much appreciated. You are the best!

Prompt Feedback

Very prompt feedback. Thank you!

Patient

Patient with me and explained the process clearly.

Corrected the Problem

I appreciated the urgency you all placed on this ticket and the effort to correct my problem. They were very hospitable, courteous, and worked on the computer diligently. They went out of way to deliver the machine. Thanks guys.

Always Lightning Fast

Network Heroes are lightning fast, as always! They are always a pleasure to work with! Always on top of things, thank you Network Heroes Team!

Lessons Learned

Very knowledgeable and fixed my problem. They also informed me of other things I was not aware of. Lessons learned. Thank you!

Simply Resolved

Quick response that was simply resolved.

Great to Work With

Network Heroes is quick to respond, very knowledgeable and easy to work with. They always ask the right questions and follow through in getting things done. Always very professional, thorough, and patient when educating me with answers to the questions I ask. Thank you, Network Heroes team players!!

Knowledgeable

I really appreciate the knowledge and professionalism.

They Pay Attention to Us

They continued to follow up with our office for status of our 2-factor authentication app to apply. The persistence to hold us accountable is appreciated. Very helpful and got me taken care of right away. Thank you so much!

Smooth Setup

Quick response and smooth set up conducted with me on the phone. Appreciated confirmation completed while still on the phone that the printer set up worked as well.

Always Professional

Fast Service! Always professional.

Super Kind and Thorough

Always super kind and thorough, making it easy and quick to address any IT issues I have. The coolest and easiest people to work with. Ever. Thanks!

Quick

Helpful, quick, and responsive.

Helpful

Very helpful. Thank you.

Awesome All Together

Like always, awesome!! Awesome techs!!! Fast Service!

Excellent Service

Always excellent service by the staff at Network Heroes!

Positive Outcome

It was a positive outcome for a challenging task. Good job.

Quick to Respond

Quick to respond and help with my inquiry.

Quick

Quick and competent response.

Above and Beyond

Network Heroes always goes above and beyond. Always courteous and gets the job done quickly.

Effective Communication

Responsive and communicated effectively. Thanks for the support!

Always Prompt

Prompt in fixing my office computer issues. Thank you.

Knowledgeable

Very knowledgeable and helpful. I appreciated the timely follow up.

Follow the Time Frame They Give

I was contacted and the issue was resolved within the time frame that I was given. Thank you!

It Was Taken Care Of

They took the problem right away.

Keep Me in The Loop

Very prompt and fast. Also communicated with me on what they were doing. Thanks!

Great, Quick Work

They are great! Worked fast to fix my issue and my computer works great!

Problems Solved

Always solve my PC Problems. Thanks!

Quick, Great Service

I received great service very quickly!!

Courteous and Prompt

Courteous and prompt service. Plus, you guys are so professional!

Back Up in No Time

Right on it today and had me back up and running in no time!

Awesome Service

Awesome! Very helpful and thorough. Thanks!

Exactly What I Needed

It was done quickly, efficiently and it was exactly what I requested! Thank you so much!

Corrected the Issue

Corrected the issue very quicky. Thank you!

Responsive

Responsive again! Thanks!

Always a Pleasure

Thank you, it’s always a pleasure working with you.

Great Customer Service

I appreciate their customer service the most. Everyone at Network Heroes is always helpful.